Terms and Conditions

Thank you for visiting Iron Butterfly Jewellery. This business is a small one, run by me (Kelly) and supported by my wonderful partner (who is amazing at cutting chain!). Literally every order, no matter how big or small, brings a smile to my face.

When you purchase from us we take it that you have read and understood these terms and conditions. Confirming your order confirms your acceptance of these terms and conditions so please take a moment to read and understand them.

Hand stamped jewellery:

All of our hand stamped pieces are stamped by me, Kelly, the owner of Iron Butterfly Jewellery. I use individual metal stamps and a hammer and each letter/number is stamped into the piece one by one. As this process is all done by hand it can create variation in the depth and positioning of each letter/number. The process of handstamping creates unique pieces, and most people love the look of a piece that has been loving stamped by hand. If you are wanting something that is uniform you will want to find a business that does engraving, this is not a service that I provide.

Payment:

All prices are in New Zealand dollars. You have a number of options when paying for your order with us. Payment is accepted by bank deposit, credit card or Laybuy. Credit card payments are available through Shopify Payments and PayPal. All of these options are available at checkout.

Completion of orders:

Generally all orders are completed within 2 – 3 weeks. Often it is quicker than this, but this time can change depending on the number of orders and commitments in my full time job. If you require your order to be completed urgently, please contact me PRIOR to placing the order to see if this is possible. Holidays such as Christmas, Valentines, Mother's Day and Father's Day brings an increase in orders. If you hope to gift a piece of Iron Butterfly Jewellery at any of these busy times of the year it would pay to order earlier rather than later as my cut off date may need to be brought forward depending on the order load.

Images:

Photos may be taken before your order is posted. These photos remain the property of Iron Butterfly Jewellery and will be used on our website, Facebook and Instagram pages, and at times on printed material for advertising purposes. If we are aware that a piece is a gift we will make sure not to share the image until after the event. If for any reason you don't want your piece shared on our social media please contact us to let us know.

Postage:

Jewellery orders within New Zealand are sent via courier at a flat rate of $5.00. We do offer free pick up in Liberton, Dunedin, but this is by prior arrangement only. Please message us to discuss this first. If you are purchasing personalised Christmas baubles the shipping rates are stated at checkout. Please make sure to select the correct option for the number of baubles you are purchasing in your order.

Refunds and returns:

We do not refund because of change of mind, or because you are unhappy with the way the hand stamping on your piece looks. The process of hand stamping has been explained above and we can't stress enough that if you want something that is perfect and uniform you will need to find someone who can engrave your design for you. If you change your mind within 12 hours of placing your order you may cancel your order as long as I haven't started making it. You will be refunded the amount of your order minus a $10 cancellation/administration fee.

As each piece of hand stamped jewellery is custom made for you, custom orders are non-returnable and non-refundable. The exception to this is when we are responsible for the mistake (spelling or otherwise). It is very important that you check the information you put in the personalisation box of any hand stamped pieces you are ordering. If you spell something wrong or put the wrong date, you will need to purchase the same piece again as we simply can't erase an impression made into a piece of metal.

If your piece is faulty or breaks within six months of purchase with 'normal' use we will remake or refund the item.

Care of hand stamped pieces:

Most of our hand stamped pieces are made of stainless steel, with a small few being made from aluminium. Both metals do not tarnish, and only require polishing with a soft cloth. We recommend you keep your pieces dry, as water can wash out the enamel within the hand stamped letters and numbers. Do be aware that keyrings that are used as a keyring will, over time, be scratched by keys and other objects you may have around your keyring. This is part of normal use.

Privacy policy:

Iron Butterfly Jewellery will not share your details to any other party without your express permission. Information collected is for the sole purpose of being able to complete your order successfully.

Copyright:

All content and images on Iron Butterfly Jewellery's website, Facebook and Instagram pages are property of Kelly Mustoe t/a Iron Butterfly Jewellery, Dunedin, New Zealand. You are welcome to tag yourself into images (especially if they are of a piece you have purchased) and share them on your own social media but the images must stay as they are and retain any Iron Butterfly Jewellery watermark we have placed on them as they are property of Iron Butterfly Jewellery.

Competitions and Giveaways:

Every now and then we run a giveaway for our fans, usually through our Facebook page. The terms and conditions for giveaways are as follows:

By entering you are accepting these terms and conditions
All competitions are open to NZ residents only (unless otherwise stated)
Iron Butterfly Jewellery reserves the right to amend, postpone or cancel the giveaway at any time. We also reserve the right to amend these terms and conditions at any time
Iron Butterfly Jewellery reserves the right to disqualify illegal, incomplete or illegible entries
Winners of Facebook giveaways will be notified by replying directly to their comment, and amending the giveaway post to include their name as the winner in the body of the post
Unless otherwise noted, winners will be drawn using random.org and entries will be numbered in order of appearance on our end
Iron Butterfly Jewellery's decision is final and no further correspondence will be entered into
None of our prize draws, giveaways or competitions are in any way sponsored, endorsed, administrated by or associated with Facebook or Instagram
Unless otherwise stated, all prizes must be claimed within 3 days, otherwise the prize will be forfeited
The prize cannot be exchanged for cash or credit
Personal information provided as part of your entry or as the winner will remain with Iron Butterfly Jewellery and not passed on to a 3^rd party unless otherwise notified

Iron Butterfly Jewellery reserves the right to change these terms and conditions and our pricing at any time without notice.